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How do I sign up for lessons?To sign up for lessons, simply contact us for times: Fill out our Request Info Form: www.highlandsmusicacademy.com/request-info Or Call or text us at: (502) 519-5109 You may also email us directly at: firstname.lastname@example.org We have staff to answer your call, text, or email inquiry Monday-Friday 10am-8pm, and Saturdays 10am-2pm. We have many evening times available Monday-Friday, and some teachers have availability on Saturdays.
What if I want can't make a lesson?Your tuition reserves your time slot for every week. We understand that life happens and every week isn't going to be the same. We totally understand that! Which is why we are happy to offer make-up lessons with notice. WHEN TO NOTIFY US: If you can't make a lesson for any reason, you can login to your student portal and cancel the lesson yourself! If you are giving advanced notice, a makeup will automatically be credited to your account and you may even reschedule that yourself for a time that works for you. FORGOTTEN LESSONS: Unfortunately, we cannot offer makeups for no-shows or late day-of cancellations. GO ONLINE! You may also choose to do your lesson ONLINE if you're out-town, sick, or have any other conflict! Just let your teacher know, so they are prepared to be online for your lesson. TEACHER CANCELATION: If your teacher has to cancel your lesson due to illness, vacation, or professional development, we will get another teacher to fill in. If we are unable to reserve another teacher, we will credit your account with a private makeup. If your teacher is unable to makeup a lesson they cancelled, please contact us at email@example.com and we will make it right. HOLIDAYS/BREAKS: For prescheduled holidays (eg. Thanksgiving, Winter Break, etc), these blocked-out lesson dates are already calculated into your tuition. You may view our holiday closings here on our website: www.highlandsmusicacademy.com/calendar
Who can take lessons?We teach children and adults, from 18 months to Adults! Not only do we teach beginners, we also love taking students with previous experience either through school, another program, or coming from a previous teacher. No matter the reason, you'll likely feel re-energized and motivated with a new teacher who can help you solve problems and give you a new perspective. Private lessons are also a wonderful complement to school music programs, and most students are surprised at their improvement with just a few months of lessons.
How do I withdraw from lessons?You must submit your withdrawal from the school in writing, before the next billing period (the 5th of each month). We ask that you give us at least 2 weeks notice as a courtesy. Example: If you decide to quit lessons on the 15th, you are welcome to attend or not attend the remaining lessons, but there will not be any prorating of your final month.
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