Call or Text (502) 519-5109
Frequently asked questions
To sign up for lessons, simply contact us for times:
Fill out our Request Info Form: www.highlandsmusicacademy.com/request-info
Or Call or text us at: (502) 519-5109
You may also email us directly at: info@highlandsmusicacademy.com
We have staff to answer your call, text, or email inquiry Monday-Friday 10am-8pm.
We have many evening times available Monday-Friday, and some teachers have availability on Saturdays and Sundays.
We teach children and adults, from 18 months to Adults!
Not only do we teach beginners, we also love taking students with previous experience either through school, another program, or coming from a previous teacher. No matter the reason, you'll likely feel re-energized and motivated with a new teacher who can help you solve problems and give you a new perspective.
Private lessons are also a wonderful complement to school music programs, and most students are surprised at their improvement with just a few months of lessons.
WHEN TO NOTIFY US:
If you can't make a lesson for any reason, you can login to your student portal and cancel the lesson yourself or simply call or text us at (502) 519-5109, or email us at info@highlandsmusicacademy.com.
IF YOU NEED TO MISS A LESSON:
Your tuition reserves your time slot for every week. However, we understand that life happens and there will come a time you will have to miss a lesson (or even a few!).
While are unable to provide private one-on-one makeups for student missed lessons, we DO have 4 great alternatives to choose from if you are unable to attend in-person!
1. ATTEND A GROUP MAKE-UP CLASS
The Academy holds unlimited one-hour group classes every weekend, for any lesson missed, for any reason, at any time, regardless of notice given. The classes are age and level appropriate. Contact the office and NOT the instructor to sign up for a makeup class. You may also self-enroll for a class by visiting: https://highlandsmusicacademy.opus1.io/w/group-makeup
2. TAKE YOUR LESSON ONLINE
You may also choose to do your lesson ONLINE if you're out-town, sick, or have any other conflict! Contact the office before your lesson (please give us at least 60 minutes notice or more if possible) and let us know that you need to go online and we’ll inform the teacher and send you their zoom link for the lesson.
3. REQUEST A PRE-RECORDED LESSON (with LessonMate)
If you can't make your lesson and can't go online, simply log into your account, and select "Lesson Mate" and your teacher will record a video lesson for you during your regular lesson time! Once your lesson video is done, you will receive an email with a link to view the lesson online.
4. SEND A FRIEND OR FAMILY MEMBER IN YOUR PLACE
Do you have another family member or friend who is interested in trying out a lesson? Feel free to send them in your place if you can’t come! You could even trade places with another friend or family member who already takes lessons at the academy. Just let us know so we can give your teacher a heads up.
TEACHER CANCELATION:
If your teacher has to cancel your lesson due to illness, vacation, or professional development, we will get another teacher to fill in. If we are unable to reserve another teacher, we will credit your account with a private makeup. Private makeups do not expire and can be used at anytime while a student. Makeups can not be used in lieu of tuition, however, if you have concerns, please contact our office for help at info@highlandsmusicacademy.com and we will make it right.
HOLIDAYS/BREAKS:
For prescheduled holidays (eg. Thanksgiving, Winter Break, etc), these blocked-out lesson dates are already calculated into your tuition. You may view our holiday closings here on our website: www.highlandsmusicacademy.com/calendar
INCLEMENT WEATHER
In the event of school closing due to severe weather, you will be notified and issued a private make-up lesson. In some cases, we may schedule makeups during a holiday break.
NOTE: We are open during snow days, as typically the roads have cleared by the afternoon when most lessons start. Of course you are welcome to request an online lesson on snow days.
To discontinue lessons and to discontinue charges to your account, you must fill out the withdrawal form on or before the 20th of your last month. For example, if it is April, and you want to discontinue lessons for May, you must submit the withdrawal form before or on April 20th.
We do not prorate tuition for your last month of lessons. Students will be responsible for their last month’s tuition whether or not they attend lessons.
Go to www.highlandsmusicacademy.com/withdraw to fill out the form.
Verbal notice given to the teacher will not be acted upon and is not considered sufficient unless confirmed in writing to Highlands Music Academy.
Our tuition is a flat rate each month, and lessons are held once a week:
30 min weekly lessons: $136/month
45 min weekly lessons: $204/month
60 min weekly lessons: $272/month
We do have a one-time registration fee of $35 upon signup.
If you are starting mid-month, your first month lesson's will be prorated.
You will receive 4 lessons a month on average, although there will be some months that have 3 or 5 lessons, however, the tuition rate doesn't change as these months are averaged into our tuition rate.
View our school calendar for information on when we are closed.
Yes! We have two recitals a year, one in the spring/summer, and one in the fall/winter.
Recitals are usually about one hour long and students of all ages and levels are encouraged to participate, although participation is not mandatory.
